999ee Terms and Conditions

These Terms and Conditions ("Terms") form a legally binding agreement between the 999ee platform ("Platform", "Site", "we") and you ("User", "you"). By visiting our website, registering, or using any of our services, you give your full consent to these Terms.

999ee is a trusted online betting and casino platform in Bangladesh. We are committed to providing our users with a safe, transparent, and entertaining experience. These Terms are the foundation of that commitment.

We reserve the right to update these Terms at any time. Continued use of the platform after any changes indicates your acceptance of the revised Terms. We therefore encourage you to visit this page regularly.

1.1 Age Requirement and Eligibility

To open an account on 999ee and use our services, you must meet the following conditions:

• You must be at least 21 years of age.
• You must be of sound mind and legally capable of entering into a contract.
• Online betting must be permitted for you under the laws of your country or region.
• You must not be on any exclusion list (such as a self-exclusion list).

1.2 Account Creation Rules

Each user may create only one account. Any attempt to create multiple accounts will result in all associated accounts being closed and deposited funds may be forfeited. Information provided at registration must be accurate, complete, and up to date.

• A valid name and date of birth must be provided.
• An active, personal email address must be used.
• The password must be at least 8 characters long and secure.
• Documents required for identity verification (national ID, passport, etc.) must be provided upon request.

1.3 Account Security

It is your responsibility to keep your account login details confidential. Please notify our support team immediately of any unauthorized activity on your account. 999ee will not be responsible for third-party activity if you share your own details.

2.1 Deposit Methods and Limits

999ee currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳200 for any method.

• Each transaction must use a payment account registered in your own name.
• Deposits from third-party accounts are not accepted and may result in account closure.
• Deposit amounts may be subject to verification before being credited to your gaming balance.

2.2 Withdrawal Conditions

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 5 to 30 minutes.

• Your identity verification must be completed before withdrawals can be made.
• The withdrawal method must be consistent with the deposit method used.
• Applicable wagering requirements must be met before bonus funds can be withdrawn.
• Withdrawals may be suspended or cancelled in cases of suspected suspicious activity.

3.1 Welcome Bonus

New users will receive a 120% bonus on their first deposit, up to ৳5,000. To use this bonus, the combined deposit and bonus amount must be wagered at least 10 times (10x).

• The first deposit must be at least ৳200 to qualify for the bonus.
• Bonus funds cannot be withdrawn before the wagering requirement is met.
• The contribution of bets toward wagering requirements may vary by casino game — details are available on the promotions page.
• The welcome bonus can be claimed only once per user.

3.2 Ongoing Promotions

999ee regularly offers various promotional offers. Each promotion has its own terms and conditions, which will be stated in detail on the relevant page.

• Participating in a promotion more than once is not allowed unless explicitly permitted.
• 999ee reserves the right to cancel bonuses if bonus abuse is suspected (arbitrage, proxy betting, etc.).
• Promotional offers may be changed or discontinued without prior notice.
• 999ee reserves the final decision regarding any promotion at its own discretion.

3.3 VIP Program

The 999ee VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback and benefits increase as you reach higher tiers.

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.5% weekly cashback.
• Gold: up to 0.8% weekly cashback.
• Platinum: up to 1.0% weekly cashback.
• VIP tier criteria are set by 999ee and may change at any time.

4.1 General Betting Conditions

It is the user's responsibility to read the specific rules of each game or event before placing bets on the platform. Once a bet is confirmed, it cannot be cancelled or changed unless an exceptional technical issue is proven.

• Data from the 999ee system will be considered final in determining bet outcomes.
• 999ee reserves the right to void or recalculate bets in cases of abnormal results due to technical errors.
• If the outcome of any game or event is disputed, the decision of 999ee is final.

4.2 Prohibited Activities

The following activities are strictly prohibited and may result in account closure:

• Bonus abuse or exploiting loopholes in bonus rules.
• Any form of cheating, fraud, or deceptive activity.
• Use of software, bots, scripts, or automation tools.
• Attempting to manipulate outcomes in collusion with other players.
• Money laundering or illegal financial activity.

4.3 Sports Betting Special Rules

Specific event-based rules apply for betting on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (including FIFA), and other sports. If a match or tournament is cancelled, postponed, or incomplete, bet settlement will follow separate guidelines.

999ee places responsible gaming as its top priority. We believe online betting is an entertainment activity — not a source of income. We are committed to ensuring the wellbeing and peace of mind of our platform users.

5.1 Self-Restriction Features

• Setting deposit limits (daily, weekly, or monthly).
• Setting limits on bet amounts.
• Voluntary account breaks for a set period.
• Permanent self-exclusion requests.

5.2 Support

If you are facing gaming-related problems, contact our 24/7 live chat support team or email [email protected]. Our trained support team provides assistance in Bengali.

All content published on this platform — logos, designs, text, graphics, software, and databases — is the intellectual property of 999ee. Reproducing, distributing, or using any part of this content for commercial purposes without prior written permission is prohibited.

• You may view and print page content for personal use.
• Scraping, mining, or extracting data from any part of the platform is prohibited.
• The intellectual property of third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.) belongs to their respective owners.

999ee is committed to protecting your personal information. We use SSL encryption and modern security technology to keep your data safe. To learn more about our detailed policy on data collection, use, and storage, please read our Privacy Policy page.

• Your personal information is never sold to third parties.
• Documents submitted for identity verification are stored securely.
• Certain information may be retained after an account is closed in accordance with legal obligations.

8.1 Closure by User

You may request to close your account at any time by contacting our support team. Any available balance should be withdrawn before the account is closed. Bonus funds for which wagering requirements have not been met will be cancelled.

8.2 Termination by 999ee

999ee reserves the right to immediately suspend or close any account for the following reasons:

• Violation of any clause in these Terms.
• Suspicion of fraud or deception.
• Providing false information during identity verification.
• Creating multiple accounts.
• Evidence of being underage.
• Extended inactivity (more than 12 months).

In the event of account closure, valid balances will be returned, however funds related to rule violations may be forfeited.

Services on the 999ee platform are provided on an "as is" basis. We accept no liability for the following:

• Betting losses due to internet connection or technical issues.
• Losses resulting from the user's own negligence or keeping account details insecure.
• Transaction delays due to third-party service disruptions.
• Unforeseen circumstances (force majeure) — natural disasters, server attacks, etc.

Our total liability will in no case exceed the amount you actually deposited in the relevant transaction.

10.1 Complaints Process

For any complaint or dispute, please contact our support team first. We provide support in Bengali via 24/7 live chat. Email contact: [email protected].

After a complaint is submitted, our team will review it as soon as possible. Additional information or documents may be requested for complex matters.

10.2 Final Decision

In the event of any dispute, the decision given after completion of 999ee's internal review process will be considered final. All matters relating to these terms and conditions will be governed in accordance with applicable law.

10.3 Notice of Changes

If there are significant changes to these terms and conditions, we will notify you at your registered email address or on the platform. Continued use of the platform after the changes will indicate that you have accepted the revised terms and conditions.

By using this platform you confirm that you are 21 years of age or older and that you have read and agreed to these terms and conditions in full. For more information, please visit our FAQ, Privacy Policy and Responsible Gaming pages.