999ee Privacy Policy
Protecting your personal information is our highest priority. Learn how 999ee collects, stores, and keeps your data secure.
999ee ("we", "us", or "platform") is an online betting and casino platform in Bangladesh. This privacy policy explains what information we collect about you when you use our website 999ee.lat, how that information is used and stored, and what you should know about your data rights.
By using our services, you agree to the terms of this privacy policy. Please read this policy carefully. If you have any questions, contact our support team.
What Information We Collect
We collect various types of information when you open an account and use services at 999ee. This information is used only to ensure your security and to improve the quality of our service.
1.1 Information You Provide Directly
Information you give us directly during registration or when managing your account:
- Full name and date of birth
- Valid email address
- Password (stored in encrypted form)
- National ID (NID) or passport number (for identity verification)
- bKash, Nagad, Rocket, or Upay mobile number (for financial transactions)
- Bank account details (where applicable)
1.2 Automatically Collected Information
When you use our website, some information is collected automatically:
- IP address and device information
- Browser type and operating system
- Website access and usage logs
- Data collected through cookies and similar tracking technologies
- Gaming activity and transaction history
1.3 Information Received from Third Parties
We may sometimes receive additional information from identity verification services or payment processing partners. This information is used only for the purpose of securing your account and preventing fraud.
Purpose of Using Your Information
999ee uses your information for the following legitimate purposes. We never use your information for unnecessary purposes.
🔐 Identity Verification and Security
To ensure the protection of your account, to comply with anti-money laundering (AML) policies, and to prevent illegal activity.
💳 Transaction Processing
To complete all financial transactions including deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
🎧 Customer Support
Your information is needed to resolve your complaints, questions, or requests and to provide 24/7 Bengali live chat support.
📊 Service Quality Improvement
To analyze user experience and improve the gaming platform, payment methods, and overall service quality.
🎁 Personalized Offers
To send relevant bonus offers and promotions based on your gaming preferences and history (you can opt out of this at any time).
⚖️ Legal Obligations
To comply with applicable laws and regulations and to fulfill legitimate requests from government authorities.
Data Storage and Security
999ee takes the security of your personal information very seriously. We apply industry-standard technical and organizational measures.
3.1 Technical Security Measures
- SSL/TLS Encryption: All data transmission takes place over encrypted connections.
- Database Encryption: Sensitive information such as passwords and financial data is stored in encrypted form.
- Firewall and Access Controls: Multiple layers of security measures to prevent unauthorized access.
- Regular Security Testing: Regular audits are conducted to identify system vulnerabilities.
3.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a specified period to meet legal obligations. Once the need to retain data has ended, it is securely deleted.
3.3 Employee Access
Only authorized employees who require the information for their work can access your personal data. All employees are bound by confidentiality agreements and trained in data protection.
Sharing Information with Third Parties
999ee does not sell your personal information. However, information may be shared with trusted partners in certain specific situations:
4.1 Payment Processors
Financial information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and banks is shared with the relevant payment provider. These partners are governed by their own privacy policies.
4.2 Identity Verification Services
The minimum necessary information may be shared with technology partners to verify your identity for fraud prevention and to meet legal obligations.
4.3 Legal Authorities
Information may be shared with relevant government or law enforcement agencies in the case of court orders, legitimate investigation requests, or legal obligations.
4.4 Information That Is Not Shared
We never share your information for the following purposes:
- Selling data for third-party marketing or advertising
- Use for unrelated commercial purposes without your consent
- Transfer to any unauthorized third party
Cookies and Tracking Technology
999ee uses cookies and similar technologies to improve website functionality and to personalize your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Required for the basic operation of the website. Without these, some features will not work.
- Functional Cookies: To remember your preferences such as language and login information.
- Analytical Cookies: To understand site traffic and usage patterns — this information is anonymous.
5.2 Cookie Controls
You can control or disable cookies from your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.
Your Rights
999ee respects your data rights. You have the following rights:
Right to Access Information
You have the right to request details of what information we hold about you.
Right to Correction
You can request correction of any information we hold about you that is inaccurate or incomplete.
Right to Deletion
In certain circumstances you have the right to request deletion of your personal information, though this may not apply where legal obligations exist.
Right to Restrict Processing
The right to request restriction of the processing of your information in certain cases.
Right to Opt Out of Marketing
You can request to stop receiving promotional communications at any time.
Right to Lodge a Complaint
If you feel your privacy rights have been violated, contact us directly.
To exercise any of the above rights, email our support team or contact us via 24/7 live chat. We will respond to your request within a reasonable time.
Children's Privacy
999ee services are strictly for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
We take age verification steps during registration. If we learn that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using our platform, please notify us immediately.
International Data Transfers
In some cases your information may be stored or processed on servers located outside Bangladesh. In such cases we ensure that:
- The receiving party provides adequate data protection guarantees.
- Data transfers are governed by contractual protective measures.
- The security standards described in this policy are maintained throughout.
Changes to This Policy
999ee may update this privacy policy from time to time. If any significant changes are made, we will send a notice to your registered email address or post a notification on the platform.
The date of each change will be noted in the "Last updated" section at the top of this page. Continued use of the site after changes are made will be considered as your agreement to the new terms.
If you would like a copy of a previous version, contact our support team.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, contact us in the following ways:
Contact Us
Our privacy and data protection team is ready to assist you with any questions.